Last updated: 15 January 2026
This Privacy Policy explains how cyberionex SARL ("we", "us", or "our") collects, uses, and protects your personal information when you use our e-commerce pricing analytics platform and related services. We are committed to protecting your privacy and ensuring compliance with the General Data Protection Regulation (GDPR) and other applicable European data protection laws.
cyberionex SARL is the data controller for the personal data we collect and process. You can contact us at:
We collect and process the following types of personal data through our platform and services:
The data we collect directly from you includes personal information such as your name, email address, phone number, company details, and any other information you provide when registering for our services, contacting us, or using our platform. This may also include business information related to your e-commerce operations and pricing data that you upload to our platform.
We automatically collect technical data when you visit our website or use our services, including IP addresses, browser type and version, operating system, device information, and usage patterns. This information helps us improve our services and ensure platform security.
We collect information about how you interact with our platform, including pages visited, features used, time spent on different sections, and performance metrics to enhance user experience and platform functionality.
We use the data we collect for legitimate business purposes and based on appropriate legal grounds as outlined below:
How we use your information includes processing your data to provide our pricing analytics services, maintain your account, process payments, and deliver the features and functionality you have requested. This is necessary for the performance of our contract with you.
We use your contact information to communicate with you about your account, provide customer support, send service updates, and respond to your inquiries. This is based on our legitimate interests in maintaining customer relationships and providing quality service.
We analyse usage patterns and feedback to improve our platform, develop new features, and enhance user experience. This is based on our legitimate interests in improving our services and maintaining competitiveness.
We may use cookies and tracking technologies for analytics, advertising, and remarketing purposes, including Google Ads. These technologies help us measure campaign effectiveness, deliver relevant advertisements, and improve our services. You can manage your cookie preferences at any time through our cookie consent banner. For detailed information about our use of cookies, please refer to our Cookie Policy.
We do not sell your personal data to third parties. We may share your information in the following circumstances:
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include encryption, access controls, secure data transmission, and regular security assessments.
We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. Account information is typically retained for the duration of your relationship with us and for a reasonable period thereafter as required by law or legitimate business interests.
Under GDPR and applicable data protection laws, you have the following rights regarding your personal data:
Your personal data may be transferred to and processed in countries outside the European Economic Area (EEA). When we transfer data internationally, we ensure appropriate safeguards are in place, such as adequacy decisions, standard contractual clauses, or other approved mechanisms to protect your data.
Our services are not intended for children under the age of 16. We do not knowingly collect personal information from children under 16. If you become aware that a child has provided us with personal data, please contact us immediately.
If you have any questions about this Privacy Policy, wish to exercise your rights, or need to contact us about data protection matters, please reach out to us:
You have the right to lodge a complaint with the relevant supervisory authority if you believe we have not handled your personal data in accordance with applicable laws. In Luxembourg, this is the Commission Nationale pour la Protection des Données (CNPD).
We may update this Privacy Policy from time to time to reflect changes in our practices, services, or applicable laws. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date. We encourage you to review this policy periodically.